This Privacy Policy describes how Searcher OS ("we", "us", or "our") collects, uses, and shares information about you when you use our platform at searcheros.ai (the "Service").
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, and profile details
- Business Data: Deal information, pipeline data, notes, CIM documents, financial calculations
- Payment Information: Credit card details (processed securely by Stripe)
- Communications: Messages you send to support or via contact forms
Automatically Collected Information
When you use our Service, we automatically collect:
- Usage Data: Pages visited, features used, time spent, actions taken
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies: Session tokens, preferences, analytics data
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Respond to your comments and questions
- Send technical notices, security alerts, and support messages
- Analyze usage patterns to improve user experience
- Detect and prevent fraud and abuse
- Comply with legal obligations
Third-Party Services
We use the following third-party services to provide our platform:
Supabase (Infrastructure & Database)
- Hosts user data, authentication, and file storage
- Data stored in US-based servers with encryption at rest and in transit
- Privacy policy: supabase.com/privacy
Stripe (Payment Processing)
- Processes credit card payments securely
- We do not store full credit card numbers
- Privacy policy: stripe.com/privacy
OpenAI (AI Analysis)
- Powers CIM document analysis and AI features
- We send CIM document text for analysis (not stored by OpenAI per their API terms)
- Privacy policy: openai.com/privacy
Vercel (Hosting)
- Hosts our web application
- Collects analytics and performance metrics
- Privacy policy: vercel.com/legal/privacy-policy
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With your consent: When you direct us to share information
- Service providers: Third parties who perform services on our behalf (listed above)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, sale, or acquisition
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Row-Level Security policies to isolate user data
- Regular security audits and updates
- Access controls and authentication requirements
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Account Information
You can update your account information at any time via Settings. You can also request account deletion by contacting support.
Data Portability
You can export your data at any time via Settings → Data Export. We provide data in CSV format.
Marketing Communications
You can opt out of promotional emails by clicking "unsubscribe" in any marketing email. You will still receive transactional emails (receipts, security alerts).
Cookies
Most browsers allow you to block cookies, but doing so may prevent you from using certain features.
Data Retention
We retain your information for as long as your account is active or as needed to provide services.
- Active accounts: Data retained indefinitely while account is active
- Canceled accounts: Data retained for 6 months, then permanently deleted
- Backups: May persist in backups for up to 90 days after deletion
Children's Privacy
Our Service is not intended for users under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.
International Data Transfers
Our servers are located in the United States. By using our Service, you consent to the transfer of your information to the U.S., which may have different data protection laws than your country.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of sale of personal information (we do not sell data)
- Right to request deletion of personal information
- Right to non-discrimination for exercising these rights
To exercise these rights, contact us at privacy@searcheros.ai.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@searcheros.ai
- Support: support@searcheros.ai